Customer & Field Service
Service Coordinator
QTC Recruitment · Veenendaal
Zo maak jij het verschil
Wat jij mee brengt
Key Responsibilities- Team Leadership: Guide, coach, and support a team of 10 service engineers and coordinators; provide structure, performance feedback, and daily direction.
- Operational Oversight: Manage the day-to-day service operations, including scheduling, resource planning, administrative tasks, and compliance with internal SLAs and external contracts.
- Customer Interaction: Explain service interventions and maintenance issues to clients in a clear and understandable way, including cost breakdowns
- Service Delivery: Ensure timely, high-quality technical service in line with contractual obligations, compliance standards, and client expectations.
- Problem Solving: Be the escalation point for complex service issues; assist the team in technical diagnostics and prioritisation of tasks.
- Cross-functional Coordination: Liaise with suppliers, logistics, and sales teams to align service activities with broader business objectives.
- Process Improvement: Identify bottlenecks, improve workflows, and contribute to strategic planning within the service department.
Jouw voordelen
Ideal Candidate ProfileExperience:- Minimum 5 years in service-related roles (field service, technical support, or operations).
- At least 3 years in a leadership/coordination role within a service or technical team.
- Prior experience in medical devices or highly regulated industries is strongly preferred.
- Solid understanding of SLAs and service-level delivery models.Strong ability to prioritise tasks across multiple customers and internal stakeholders.
- Technical affinity - able to understand and explain basic engineering or technical service matters.
- Strong administrative and operational management skills.
- Natural leadership qualities with proven experience in coaching and developing junior team members.
- Excellent interpersonal and communication skills, both with customers and internal teams.
- Resilient, solution-oriented, and calm under pressure.
- You’re a people-first leader who thrives on guiding a team through challenging periods.
- You balance a hands-on mentality with a strategic vision for long-term team growth and service excellence.
- You’re open to learning—whether it’s diving deeper into the technical side or mastering operations, you’re ready to grow with the role.
- A pivotal leadership role within an ambitious, supportive, and growing healthcare company.
- Opportunity to work with cutting-edge technology in Endoscopy, Imaging, and Neurocare.
- Autonomy to shape the team and influence the future of the service department.
- Competitive salary, performance-based incentives, and comprehensive benefits.